At Ozona Movers, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with us, whether through our website, booking services, or other forms of communication. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personally identifiable information and non-personally identifiable information to provide you with the best possible moving services. The types of information we collect include:

A. Personal Information

• Contact Information: Name, phone number, email address, and mailing address.
• Payment Information: Credit card details, billing address, and payment history.
• Moving Details: Information about your move, including the type of move (local or long-distance), the items to be moved, and any special instructions or requirements.
• Feedback and Survey Responses: Comments, feedback, and survey responses about our services.

B. Non-Personal Information

• Usage Data: Information about how you interact with our website, such as IP addresses, browser type, device type, and page visits.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to collect non-personally identifiable information about your use of our website to enhance your user experience and to analyze traffic patterns.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Providing Services: To fulfill your requests for moving services, including scheduling, billing, and providing quotes.
• Customer Support: To respond to inquiries, offer support, and provide assistance regarding your moving needs.
• Improving Our Services: To analyze user feedback and improve our website and moving services.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our services that may be of interest to you. You can opt out of marketing communications at any time by following the instructions in the communication or contacting us directly.
• Payment Processing: To process your payments securely and manage any billing-related issues.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:

• Data Encryption: We use industry-standard encryption technologies to protect sensitive information during transmission.
• Secure Payment Processing: Payment transactions are processed through trusted third-party payment processors that use secure methods to handle your credit card or other payment information.
• Access Control: We restrict access to your personal information to authorized employees and contractors who need it to perform their duties.

While we strive to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information in the following circumstances:

• Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering services, such as payment processing, website hosting, and customer support. These third parties are required to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities (e.g., a court order or government investigation).
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you via email or a notice on our website if your information is transferred and becomes subject to a different privacy policy.

5. Your Rights and Choices

You have certain rights regarding the personal information we collect and store:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: If any of your personal information is inaccurate or incomplete, you have the right to request corrections.
• Deletion: You may request that we delete your personal information, subject to certain exceptions, such as compliance with legal obligations.
• Opt-Out: You can opt out of receiving promotional emails and marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.

To exercise your rights, please contact us at the contact details provided at the end of this Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, pixel tags) to improve your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, improve functionality, and analyze site traffic.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of our website.

7. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us immediately.

8. Updates to This Privacy Policy

Ozona Movers reserves the right to update or modify this Privacy Policy at any time. Any changes to the policy will be posted on this page with an updated effective date. By continuing to use our services after changes are posted, you agree to the updated Privacy Policy.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Ozona Movers
404 Tampa Rd, Palm Harbor, FL 34683
Phone: +1 727-217-6653
Email: info@ozonamovers.com